Managed Services

ATM Managed Services from TransFund is your flexible, single source solution for ATM management and functionality.

In today’s world of technological automation, ATMs have risen to be the forefront of how consumers bank, often times replacing the branch experience altogether. Consumers now can transact deposits, transfers, and more– all at a self-service ATM. Because of this, financial institutions need to be even more committed to keeping their ATM services current, compliant, and competitive.

TransFund’s ATM Managed Services makes your ATM program less daunting and less expensive. We offer flexible solutions, as well as ATM marketing support, that allows you to increase your ATM performance and reduce operating costs. Your ATM program can be outsourced entirely to us, or you can choose which services you’d like us to handle.

TransFund Managed Services lets you:

ATM Managed Services

Be compliant. We’ll keep up with the strict compliance regulations like ADA (Americans with Disabilities Act), EMV migration, and PCI.

Focus on core business. We provide a turnkey ATM program that provides client support, card management, web-based reporting, and more.

Earn more revenue. Use your ATM to cross-sell and offer new products and services.

Increase ATM uptime. Never turn away a cardholder because of a down ATM. We’ll monitor your network and maintenance to increase your productivity.

ATM Maintenance

Your success is powered by TransFund’s ability to keep your equipment and software systems running and up to date with our leading 24/7 Maintenance Services.

Our maintenance models are tailored to deliver maximum network visibility and availability for improved uptime and cost savings. With our highly skilled professionals in the field, 24/7 remote facilities, and tools and infrastructure that are constantly under revision, we are the industry leader in ensuring the success of your TransFund systems and solutions—and your business.

Firstline Maintenance

We service everything from ATMs and VAT drive-up systems to alarm systems and customer kiosks.

Secondline Maintenance

TransFund’s remote maintenance and support services provide remote access to devices prior to the dispatch of a service technician. Technical support can conduct a remote diagnostic session and provide detailed information when needed—reducing delays from on-site dispatch time and improving system uptime and availability performance.

ATM Currency Management

The management and analytics of physical currency remain as important as ever to organizations with ATMs and branches. TransFund remains one of the few companies in the world capable of supporting offerings, including currency forecasting tools, currency-handling services, currency ownership/sorting and currency pattern analytics.

ATM Transaction Processing

ATM processing from TransFund is a powerful way to build cardholder loyalty and ROI. Not only do our solutions provide benefits that are unmatched in the industry, they’re managed by the best people in the business, assuring you of the expertise and experience you need to generate a profitable ATM program. We offer a wide array of ATM processing features, including:

  • Expanded delivery — Give cardholders more of what they want ... convenient, 24/7 access to their accounts: checking, savings, credit card, lines of credit, and EBT.
  • Reliable performance — Count on availability and stability with our HP Non-Stop Tandem platform and fully redundant network.
  • Increased revenue — increased use means more interchange income, as well as additional surcharge, fees, and media-dispensing income.
  • Decreased expenses — Convenient access and round-the-clock delivery will reduce branch visits and operating expenses.

Our terminal driving solutions enable ATMs to be driven in native and emulation mode, and ensure certification and support of current models and software releases for all major vendors. Other benefits include:

  • Easy management — Tools include 24/7 system monitoring, online report delivery, online card management, and an innovative data warehouse application.
  • Optimum flexibility — Choose from cost-efficient options that fit your ATM network needs and locations, including client- or TransFund-owned networks and wireless TCP/IP. You can offer these with SSL encryption for PCI compliance on all TCP/IP solutions.
  • Enhanced functionality — You’ll be able to dispense gift cards and offer PIN change, mini-statements, full deposit automation support and more.

In addition, our authorization processing supports various scenarios, including online host authorization, offline authorization, and intercept processing.

Surcharging options can be customized to fit your needs, including exempting your cardholders from surcharges at your ATMs, and forming selective surcharging alliances or tier surcharges based on the cardholder using your ATM. Alternatively, you may wish to offer your cardholders surcharge-free ATM access through the MoneyPass Network®.

ATM Security & Compliance

When it comes to your self-service network, you need a vendor you can trust who is deeply knowledgeable in the current areas of security risk. And you need a vendor who is globally aware of the latest compliance needs, including governmental or trend related.

Reporting

Staying on top of ATM transactions and trends can have a significant impact on your financial institution’s revenue and performance. It helps you spot patterns, capitalize on emerging opportunities, see and address issues before they become problems, and provide superior service.

Our Connect web portal offers a robust set of search features and functionality to help you service cardholders or identify ATM and card trends. Our real-time transaction search features will help you quickly build and refine searches or locate specific transactions.

With Ad Hoc reports you can generate custom reports on terminal and cardholder transactions that can be downloaded in formats such as Excel, CVS, HTML and XML.

Our data warehouse application can help your financial institution understand and respond to cardholder behavior and trends with ease.

This user-friendly, online system features numerous report capabilities that will arm you with vital information about your ATMs and your cardholders. As a result, you’ll be able to make informed business decisions that can positively impact revenue and performance.

You can make more informed management decisions that affect revenue and performance utilizing our wide array of report capabilities:

  • 180 days of transaction data provides extensive information
  • Up to 24 months of summary data
  • Numerous, easy-to-use structured queries
  • Data segmentation by user and financial institution